Shipping and Delivery

• In-stock items are dispatched from Sydney within a day or two from ordering and payment.

• Delivery lead times depend on the distance and delivery services applicable in your area.

• Consider delivering direct to your customer to avoid double handling.

• A cost effecting no frills drop-and-go freight option is available for small to mid-sized items, where the location is attended, or goods can be left safely.

• A scheduled delivery service is available in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Canberra, Sunshine Coast and Perth metro areas. Please request a quote.

• A white glove delivery service is available in Sydney, Melbourne, Brisbane, Sunshine Coast, Canberra and Gold Coast metro areas. Please request a quote.

• Full container deliveries are available to most locations. Please request a quote.

FAQ’s

How long does delivery take?

Delivery times vary depending on stock levels and your location. In-stock items are usually dispatched within a few business days. Pre-order items will display an estimated arrival date on their product page.

How much does delivery cost?

Delivery is calculated at checkout based on your order size and delivery location. Larger or remote deliveries may incur additional fees.

Do you deliver outside Australia?

Currently, we deliver within Australia only. For international projects or special arrangements, please contact us to discuss your requirements.

Can you deliver to a PO Box or parcel locker?

No — as our furniture and décor items are often large or fragile, deliveries require a street address and a signature upon receipt.

Can I use my own courier for delivery?

Yes, if you wish to use your own courier, please contact us to confirm if this is possible before placing your order.

What does standard delivery include?

Standard delivery is a ground-floor drop-off service. In select areas, premium delivery options (such as room placement or assembly) may be available for an additional fee.

Can I reschedule my delivery?

Yes — you can reschedule your delivery if you notify us or the courier before your scheduled window. A re-delivery fee may apply for last-minute changes.

What happens if I miss the delivery?

If no one is available to receive the delivery, your order may be returned to our warehouse. You will then need to arrange a re-delivery, which may incur an additional fee.