General

Can your online team assist with showroom purchases?

Absolutely. Our customer service team can help with product availability, specifications, and coordination between our online store and showroom partners.

Can I buy directly from Darcy & Duke?

Yes — our collections are available to both trade professionals and retail customers. You can browse and shop directly from our website.

Are your furniture pieces customisable?

Yes, selected pieces can be customised in material, finish or colour. For larger or commercial projects, we can assist with bespoke options through our design and production partners.

Where can I find product dimensions and specifications?

We list product dimensions on each individual product page. For additional details such as internal dimensions or seat heights, please navigate to the last image on the product page.
If certain measurements aren’t listed or you require more detailed information, please contact our team or your local showroom — we’re happy to assist both trade and retail customers.

Can I request fabric swatches?

Absolutely. We offer complimentary fabric swatches so you can experience the colours and textures in person before placing an order.

How accurate are the colours shown online?

While we take care to ensure accurate colour representation, variations may occur due to screen settings and lighting. Ordering a fabric swatch is the best way to confirm your selection.

Do your products come assembled?

Most of our furniture arrives fully assembled. Some items may require minimal assembly — this will be noted on the product page if applicable.

How should I care for my furniture?

We recommend regular dusting with a soft cloth and immediate spot cleaning of spills. For velvet and fabric pieces, use a soft brush or vacuum on low suction. Avoid harsh cleaning agents or direct sunlight exposure to maintain longevity.

What materials do you use?

Our range features high-quality materials such as velvet, linen, boucle, stone, glass, metal and solid timber. Each product is crafted to balance aesthetic appeal with durability.

Can I see your products in person?

Yes — you can view our pieces through our showroom partners across Australia. We recommend contacting your nearest location to confirm which items are currently on display.

Do you offer styling or design advice?

Yes. Our team can guide you with product selection, fabric choices and pairing pieces to suit your interior. For trade clients, we also offer project support and tailored solutions.

Return and Warranty

How do I return an item if I change my mind?

Change-of-mind returns are not generally accepted, but may be approved on a discretionary basis (with a restocking fee and return shipping costs) within the timeframe specified by our Terms and Conditions.

What if I don’t have the original packaging?

For safety and quality reasons, all returns must be in original packaging. If packaging is missing, a return may not be accepted.

Can I exchange an item instead of returning it?

Yes — you may exchange your purchase for another product of equal or greater value, subject to availability. Additional shipping or handling fees may apply.

What if my product is faulty or damaged?

If your item arrives damaged or develops a fault, please contact us within five business days with photos. We’ll organise a repair, replacement, or refund under warranty.

Can I update my account details after registering?

Yes — once you’re logged in, you can update your personal information such as your name, address, and phone number. For email address changes, please contact our team directly.

Can I add items to my existing order?

Yes, provided your order hasn’t left our warehouse. Any additional items will be charged at their current listed price and may affect delivery fees or lead times.

Can I put my order on hold?

Yes — for eligible orders, we can hold your delivery for a limited period. Please reach out to our customer care team to discuss available options.

Do you offer trade discounts?

Yes — approved interior designers, stylists, and retail partners can apply for our Trade Program, which provides exclusive pricing, stock visibility, and support. Apply via our Trade page.

How do I cancel my order?

Orders may be cancelled prior to dispatch, subject to approval. Please contact our team as soon as possible to confirm if cancellation is possible.

Why might my order be cancelled by Darcy & Duke?

Occasionally, an order may be cancelled due to discontinued items, stock discrepancies, or pricing errors. In all cases, you’ll be promptly notified and refunded or credited.

Delivery

How long does delivery take?

Delivery times vary depending on stock levels and your location. In-stock items are usually dispatched within a few business days. Pre-order items will display an estimated arrival date on their product page.

How much does delivery cost?

Delivery is calculated at checkout based on your order size and delivery location. Larger or remote deliveries may incur additional fees.

Do you deliver outside Australia?

Currently, we deliver within Australia only. For international projects or special arrangements, please contact us to discuss your requirements.

Can you deliver to a PO Box or parcel locker?

No — as our furniture and décor items are often large or fragile, deliveries require a street address and a signature upon receipt.

Can I use my own courier for delivery?

You may use your own courier; however, please note we cannot accept liability for any transit damage when doing so.

What does standard delivery include?

Standard delivery is a ground-floor drop-off service. In select areas, premium delivery options (such as room placement or assembly) may be available for an additional fee.

Can I reschedule my delivery?

Yes — you can reschedule your delivery if you notify us or the courier before your scheduled window. A re-delivery fee may apply for last-minute changes.

What happens if I miss the delivery?

If no one is available to receive the delivery, your order may be returned to our warehouse. You will then need to arrange a re-delivery, which may incur an additional fee.