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FAQ’s

Do you ship overseas?

Yes we do!

The team at Darcy & Duke are happy to post overseas or if you have a preferred freight forwarder, we can work with them as well.

What is the best way to care for my candle?

Before burning:

Trim the wicks regularly, they must not exceed 1cm

During burning:

Wait until the whole surface becomes liquidised before extinguishing your candle.

Never burn the last 2cm of wax to avoid flames burning against the glass.

Never burn the candle for longer than is written on the instructions attached with the candle.

After burning:

Before the wax solidifies, reposition the wicks vertically to their original place.

Regularly clean the inside of the candle to avoid the appearance of soot.

Is your website secure?

We promise to protect your personal information.

Any page that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

Do you offer warranty on your products?

Yes. All Darcy & Duke products come with a 12 month warranty.